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Shipping kayaks across the country is a tedious, delicate, and expensive process. Our typical lead time for our standard damage-free shipping is 10-14 business days. However, if you would like to pay for expedited shipping (2-5 days) via FedEx freight, we are giving you that option here!
Even though we cannot guarantee damage-free shipping with this option, we will wrap your kayaks with extra layers of cardboard and do everything in our power to make sure your kayak arrives safely in 2-5 days.
The one requirement with this option is that you fully inspect your kayak prior to signing the proof of delivery. Damage such as holes that have penetrated the kayak should be “refused” by the customer. Minor scrapes and gauges should be “accepted” by the customer and we will work with you to get those fixed.
If you sign the proof of delivery and damage is found after FedEx leaves, then it is the customer’s responsibility to pay for the kayak as the delivery company will not reimburse either party if there is no damage noted on the proof of delivery.
IMPORTANT INFORMATION
- Expedited Shipping via FedEx Freight delivers within 2-5 days.
- Damage-Free delivery is not guaranteed.
- One must fully inspect the kayak for any damage prior to signing the proof of delivery.
- If proof of delivery is signed and damage is later found, the customer is responsible for all costs of replacement.
- In Stock & Ready to Ship Kayaks must purchase Expedited Shipping prior to the following Friday morning your order was placed.
- Pre-Ordered Kayaks have more time to make this decision but must purchase Expedited Shipping prior to the Friday morning of the week your kayak is scheduled to ship.
- What Determines Damage?
Damage that should be refused is a hole that has penetrated the kayak. Minor scrapes and gauges do not constitute a replacement, as these kayaks should be accepted.
In the occasion that cosmetic damages, such as dents or scratches, EFS will provide a repair kit.
- How Long do I Have to Order Expedited Shipping?
You must place the order and pay in full for expedited shipping prior to the following Friday morning of placing your order. If your kayak has been pre-ordered and is not in stock at the time of placing your order, you must purchase Expedited Shipping prior to the Friday morning of the week your kayak is scheduled to ship.
- What is the Free Shipping That Comes With the Purchase of my Kayak?
We have secured a new partnership that ensures they have a 99.97% damage-free rate. Because of their damage-free rate, the customer is not required to sign and inspect their kayak. In the rare occasion, damage has been detected, Eco Fishing Shop will take care of the replacement as long as the damage is reported within 2 hours of delivery and pictures of the damage are submitted via email. If the damage is cosmetic and/or able to be repaired, such as dents or scratches, EFS will provide a repair kit. If you choose to replace a kayak with minor cosmetic damage instead, then you will be charged a 20% restocking fee.
If you have any questions regarding your shipping options please reach out to our customer service team at [email protected]
Professionally packed and fast shipping
Due to our long-term partnership with UPS, FedEx, DHL and a variety of other top global carriers we are able to offer a variety of shipping options. Our warehouse personnel will pack all goods to our exacting requirements. Your items will go through an exhaustive examination before they will be properly packaged prior to being sent out. Everyday, we send to thousands of customers in different countries. This demonstrates our dedication to become the biggest online retailer in the world. The warehouses are located in Europe as much as they are in USA.
Note that orders containing multiple items are processed according to the specific item.
Before shipping We will inspect thoroughly the items you have ordered. Today, most orders will be delivered within 48 hours. The delivery time is between 3-7 working days.
Returns
The stock market is always changing. It is not managed entirely by us since we are involved with multiple organizations, such as the factory and the storage. Stocks are subject to change at any moment. Be aware that your order may be out of stock after your order has been made.
Our policy is for 30 days. If you have passed 30 days in the past since you purchased however, we're unable to give you a return or exchange.
The item you purchase must be in its original packaging and not be used. It must also be returned in the original packaging.
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